Shipments and returns

How will we deliver Trollbeads jewellery to You?

All the goods we will deliver directly to Your home or workplace through „Lietuvos Paštas“ service of registered parcels. Delivery normally lasts from 2 to 5 working days across Lithuania after the sending of the shipment; therefore You will be able to enjoy Your purchases after a short time.

The purchases of higher value are delivered faster and are carried by one of the most professional courier - „Pasiuntinių paštas“ (Post Office).

In exceptional cases, we can deliver the jewellery by our own carriage. There must be a prior agreement for this.

How much does the delivery cost?

Trollbeads jewellery shop on the internet trollbeads-shop.lt all will deliver Your purchases free of charge. Whether You buy one bead or more - delivery is completely free throughout all Lithuania!

Are we sending not only in Lithuania?

Yes, we can deliver all Trollbeads goods to other countries also: Ireland, Austria, Belgium, Denmark, Estonia, France, Finland, Greece, Germany, Hungary, Iceland, Spain, Italy, Latvia, Luxembourg, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland and United Kingdom. Delivery price to all the countries is the same - 59,00 LTL. or 269,00 LTL. Price depends on the selected carrier.

How do You know that Your Trollbeads adornment is already sent?

Once we receive Your shopping cart payment by bank transfer to a specified account, immediately we will be informed by SMS message and next working day Your order will be shipped to the address. In what stage is Your order (a payment is accepted, the shipment is prepared, sent, delivered or etc.) You can know if You bought after being registered in the store. Each time the order status changes You will receive an e-mail message to Your inbox.

If You have purchased the higher value goods You can see the way a courier to You in a real time in the webpage http://www.post.lt/lt/index.html?id=1240 arba http://trace.post.lt . This is very useful and helpful

In which case the delivery time is longer?

It is always useful to have additional information that could help to deliver the parcel as soon as possible and, if necessary, to contact by the phone to inform about outstanding problems. If the post office or courier could be prevented by such circumstances as a dog, door lock or something else, simply You should enter the following information in the additional information box while doing the purchase, we will get it. We recommend providing Your contact phone number in all the cases. Rarely, however, the delivery period may prolong due the lack of jewellery. If happened that at the time, some jewellery is already sold out, we will refund You Your money back or ask You to wait for a while, or select other goods for the same price.

How to conduct with the damaged shipment?

Sometimes there might be damage done to the package, even the cases of robbery. When You receive the shipment You must to check its condition, and if You noticed some discrepancies, irregularities or damage You should mark it in the invoice and draw up the shipment breach contract. You also have to inform the UAB Goldis and online Trollbeads-Shop.lt store about the drawbacks of the shipment that occurred in transit.

Can I get additional insurance for the shipment?

Yes, we can also offer this service. However, you should contact with us in person in advance, to let us coordinate the procedure for assessment of the shipment and the price of the service. Price of the insurance of the shipment usually amounts to 14.00 LTL but if Your order exceeds the amount of 2,000 LTL, the fee will be calculated in proportion to the amount by applying the rate 0.4% from the amount estimated. In addition, if insured parcel is lost, all the money You have paid will be returned and we will cover the losses.